How much is shipping? How do I receive Free Shipping?
All US retail orders that total $50 or more are shipped for free - this includes Alaska and Hawaii! This applies only to ground orders and does not apply when shipping to multiple addresses. For US orders less than $50, shipping is a flat rate of $6.
When will my order ship?
We do our best to get your order out the door ASAP! If your order is placed on a weekday, it will typically ship the next business day. Of course, there are holidays, especially busy times and extra-large orders when we may need an extra day. Once shipped, you should receive your order within 1-5 business days, depending on your location (see map above).
How is my order shipped?
We ship via US Mail.
Do you ship greeting cards to any other countries?
Yes! But you will need to e-mail your order directly to us at orders@artiststowatch.com or give us a call. You'll want to include the item number, inside greeting option, and quantity for each item you would like to purchase.
The safest way to obtain credit card info for processing your order is by phone. Please call during regular business hours at 1-800-945-5454. We are here M-F, 9 am to 5 pm CST. International shipping rates will apply. We only ship USPS International Priority Mail. Orders that include 12 or fewer individual cards, will ship in a Priority Mail International Flat Rate Envelope.
Do you ship to PO Boxes, APO, FPO, or other military bases?
Yes.
Will I receive an order confirmation?
Yes. Upon order completion, you will receive an email with your order number and order summary. If you do not see an email from artiststowatch.com, check your Spam and/or Junk folders or call our Customer Service Center at 1-800-945-5454 during regular business hours.
How do I track my package?
Once your order leaves our warehouse, you will receive tracking information from our USPS provider (please check your Spam and Junk folders). Please allow 12-24 hours after you’ve received the shipping confirmation email to track your package.
According to my tracking number, the package was delivered but I don’t have it. What do I do now?
If your package is lost or stolen please call our Customer Service Center at 800-945-5454 M-F 9 am-5 pm CST and we will file a claim.
My package arrived with damaged merchandise inside. What do I do now?
Please call a Customer Service Representative at 800-945-5454 M-F 9 am-5 pm CST and we will enact a damage claim. Keep the box or package and all contents in the event the shipping company needs to investigate the damaged item(s).
